PRIVACY POLICY

MOTUS Chiropractic Privacy Policy

1. Introduction

MOTUS Chiropractic ("we," "us," or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and share your personal data when you visit our clinic or use our services, including our website at www.motuschiropractic.co.uk ("Site"). By engaging our services or using our Site, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect various types of personal data to provide and improve our services to you. The types of information we may collect include:

  • Personal Information: Name, address, phone number, and email address.

  • Medical Information: Medical history, current health status, treatment notes, and other relevant health information necessary for providing chiropractic care.

  • Payment Information: Debit or credit card details, payment history, and billing information.

  • Appointment Details: Information related to your scheduled appointments, including dates, times, and services booked.

  • Marketing Preferences: Your preferences for receiving marketing communications, including newsletters and business updates.

Additional Data Collected:

  • Treatment Progress: Records of your treatment progress, including follow-up notes and any referrals made to other healthcare providers.

  • Feedback and Complaints: Any feedback or complaints you provide to us, which may be used to improve our services.

3. How We Collect Your Data

We collect personal data in the following ways:

  • Directly from You: When you provide information via our forms, during consultations, or through our website.

  • Through Our Service Providers: We use Cliniko to gather and retain patient information and Square for processing payments. We also use Squarespace for email marketing communications.

  • Automatically via Cookies: When you visit our Site, cookies and similar tracking technologies are used to collect data about your interaction with our website. This includes Google Analytics, which helps us understand how visitors use our Site.

4. How We Use Your Data

We use the personal data we collect for the following purposes:

  • To Provide Chiropractic Care: Including assessment, diagnosis, treatment, and ongoing care.

  • To Manage Appointments: Scheduling, confirming, and reminding you of your appointments.

  • To Process Payments: Securely handling your payment information for services rendered.

  • To Communicate with You: Sending you appointment reminders, business updates, and newsletters.

  • To Improve Our Services: Using feedback and data analytics to enhance the quality of care and patient experience.

  • To Comply with Legal Obligations: Fulfilling our legal and regulatory obligations, such as maintaining accurate medical records.

5. How We Share Your Data

We may share your personal data with third parties in the following circumstances:

  • Healthcare Providers: We may share your information with your GP or other healthcare practitioners when making referrals or seeking further medical advice.

  • Service Providers: Third-party service providers, such as Cliniko, Square, and Squarespace, who assist us in managing our business operations. These providers are bound by data protection agreements to ensure your information is handled securely.

  • Legal and Regulatory Authorities: If required by law, we may disclose your data to comply with legal obligations or in response to valid requests from public authorities.

6. Data Storage and Security

Your personal data is stored securely using Cliniko, a secure server designed for healthcare practices. We implement appropriate technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, or destruction. This includes:

  • Encryption: Secure encryption of data in transit and at rest.

  • Access Controls: Restricting access to your data to authorized personnel only.

  • Regular Security Audits: Conducting regular reviews and audits of our security practices to ensure ongoing protection.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including:

  • Medical Records: Retained for a minimum of eight years after your last treatment, in accordance with UK healthcare regulations.

  • Financial Records: Retained for a minimum of six years to comply with tax and accounting requirements.

  • Marketing Data: Retained until you opt-out or withdraw your consent to receive marketing communications.

Once the retention period has expired, your data will be securely deleted or anonymized.

8. Your Rights

You have several rights regarding your personal data:

  • Access: You have the right to request a copy of the personal data we hold about you. Requests should be made via email to the clinic director at the address below.

  • Correction: If any of the data we hold about you is incorrect, you have the right to request corrections.

  • Deletion: You have the right to request the deletion of your personal data, subject to legal and regulatory obligations.

  • Data Portability: You have the right to request that your data be transferred to another service provider in a structured, commonly used, and machine-readable format.

  • Withdraw Consent: You can withdraw your consent to receive marketing communications at any time by contacting us or using the unsubscribe link in our emails.

9. Cookies and Website Data

Our Site uses cookies to enhance your browsing experience and to collect data about how you interact with our Site. This includes:

  • Essential Cookies: Necessary for the operation of our Site.

  • Analytical Cookies: Used to analyze how visitors use our Site, including the use of Google Analytics.

  • Marketing Cookies: Used to deliver relevant ads and track the effectiveness of our marketing campaigns.

You can manage your cookie preferences through your web browser settings.

10. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact:

Bradley Ingram
Clinic Director, MOTUS Chiropractic

bradley@motuschiropractic.co.uk

07822012750

10 Stratton Street, London, W1J 8LG

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

Effective Date: 26/08/2024