MOTUS Chiropractic Terms and Conditions

Effective Date: 26/08/2024

1. Introduction

Welcome to MOTUS Chiropractic. These Terms and Conditions govern your use of our services and your relationship with MOTUS Chiropractic (referred to as "the Practice," "we," "us," or "our"). By engaging our services or using our website, you agree to comply with these terms. Please read them carefully.

2. Practice Information

• Practice Name: MOTUS Chiropractic

• Location: The Common Purpose Club, 10 Stratton Street, W1J 8LG

• Contact Information: 07822012750 | info@motuschiropractic.co.uk

• Business Registration: 15092770

• Governing Bodies: Registered with the General Chiropractic Council (GCC) and a member of the British Chiropractic Association (BCA).

• Insurance: Fully insured for all services provided.

3. Scope of Services

MOTUS Chiropractic offers the following services:

• Chiropractic Care

• Sports Massage

• Sports Therapy

• Personal Training

• Exercise and Rehabilitation

These services are provided in accordance with the professional standards required by the GCC and the BCA.

4. Appointments

Booking Procedures

Appointments can be scheduled through our online booking system, by phone, or in person at our clinic. Please ensure all personal and contact information provided during booking is accurate.

Arrival Time

Patients are advised to arrive at least 10 minutes before their scheduled appointment to complete any necessary paperwork and to ensure the session starts on time.

Cancellation and No-Show Policy

• Cancellation Outside of 12 Hours: No charge.

• Cancellation Within 12 Hours: 50% of the appointment fee will be charged.

• No-Show: 100% of the appointment fee will be charged.

Exceptions to this policy may be made in extraordinary circumstances at the discretion of the Practice.

Appropriate Clothing

Patients are required to wear appropriate clothing for their treatment sessions. Suitable attire includes sportswear, such as shorts and a t-shirt. Female patients are advised to wear a sports bra in addition to shorts and a t-shirt. Please note that if inappropriate clothing is worn, the treatment may need to be modified or rescheduled to ensure both patient comfort and treatment efficacy.

Undressing Procedure

At MOTUS Chiropractic, patient comfort and privacy are of utmost importance. Practitioners will never ask you to undress in front of them where it is inappropriate. If it is necessary for a female patient to remove a top for services such as sports massage, the following procedure will be followed:

• The practitioner will leave the room to allow you to undress in private.

• You will be asked to lie flat face down on the treatment table, and cover yourself with a towel provided by the clinic.

• The practitioner will only re-enter the room once you are appropriately covered, and will access the treatment area (e.g., back) while maintaining your privacy.

These procedures are designed to ensure that you feel comfortable and respected at all times during your treatment.

5. Fees and Payment Terms

Payment Methods

Payments are to be made on the day of the appointment at the end of the session. We accept the following payment methods:

• Debit or Credit Card (including American Express)

• Cash

Payment for Packages

Patients may purchase packages of appointments at a discounted rate. Payments for packages must be made in full at the time of purchase. Package details and discounts will be communicated clearly at the time of purchase.

Refund Policy

• Completed Treatments: No refunds will be provided once treatment is completed and payment has been made.

• Packages: Refunds for unused sessions in a package may be considered on a case-by-case basis (e.g., if a patient moves away). These refunds are at the sole discretion of the Practice owner and will be prorated based on the number of used sessions.

6. Privacy and Data Protection

MOTUS Chiropractic is committed to protecting your privacy and ensuring the security of your personal information. We comply with the General Data Protection Regulation (GDPR) and other relevant UK data protection laws.

Information Collection and Use

We collect personal and medical information necessary to provide safe and effective treatment. This information may include your name, contact details, medical history, and treatment records.

Data Security

All personal information is stored securely and only accessed by authorised personnel. We do not share your information with third parties without your explicit consent, except where required by law or to provide necessary medical services.

Patient Rights

You have the right to access your personal information, request corrections, and withdraw consent for data processing at any time. Please contact us at info@motuschiropractic.co.uk for any data-related inquiries.

7. Liability and Disclaimers

Professional Standards

MOTUS Chiropractic is committed to providing services in accordance with professional standards set by the GCC and BCA.

Limitation of Liability

While we strive to ensure all treatments are safe and effective, patients acknowledge that there are inherent risks involved in chiropractic care and related therapies. The Practice cannot be held liable for adverse outcomes resulting from the treatment, particularly in cases where patients have failed to disclose relevant medical information.

Emergency Situations

In the event of an emergency or adverse reaction during a treatment session, our practitioners are trained to follow specific emergency protocols:

• Immediate Response: Practitioners will assess the situation and provide immediate care, including calling emergency services if necessary.

• Post-Emergency Care: Patients may be referred to their GP or the nearest hospital for further evaluation and treatment.

• Documentation: All incidents will be documented, and a follow-up plan will be established to ensure patient safety.

Patients are encouraged to inform their practitioner of any pre-existing conditions or concerns prior to treatment to help mitigate risks.

8. Code of Conduct

Patient Behaviour

Patients are expected to behave respectfully towards our staff and other patients. Disruptive or inappropriate behaviour may result in the termination of services.

Practice Rights

MOTUS Chiropractic reserves the right to refuse or terminate services if a patient fails to comply with these terms or engages in inappropriate conduct.

9. Website Use

Online Booking

Our website allows for the online booking of appointments. Patients are responsible for ensuring that all information provided during the booking process is accurate.

Information Accuracy

While we strive to provide accurate and up-to-date information on our website, MOTUS Chiropractic does not guarantee the completeness or accuracy of the content. The information provided on the website is for general informational purposes only and should not be considered medical advice.

Intellectual Property

All content on the MOTUS Chiropractic website, including text, images, and logos, is the property of MOTUS Chiropractic and is protected by intellectual property laws. The unauthorised use or reproduction of this content is prohibited.

Third-Party Links

Our website may contain links to third-party websites. These links are provided for convenience and do not imply endorsement. MOTUS Chiropractic is not responsible for the content or practices of linked websites.

10. Complaints and Feedback

Procedure

Complaints should be directed to the clinic owner or director at info@motuschiropractic.co.uk. We take all complaints seriously and aim to resolve them promptly. If a complaint cannot be resolved at the Practice level, patients may escalate their concerns to the General Chiropractic Council (GCC) via their website: GCC Complaints.

11. Governing Law and Jurisdiction

These terms and conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Severability

If any provision of these terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions will remain in full force and effect.

13. Force Majeure

MOTUS Chiropractic shall not be liable for any failure to perform its obligations under these terms due to circumstances beyond its control, including but not limited to natural disasters, pandemics, or other unforeseeable events.

14. Entire Agreement

These terms and conditions constitute the entire agreement between MOTUS Chiropractic and the patient concerning the services provided. They supersede any prior agreements or understandings, whether written or oral.

15. Acknowledgment and Acceptance

By engaging our services or using our website, you acknowledge that you have read, understood, and agree to these terms and conditions.